Call Tracking and 24/7 Answering for Plumbers
A burst pipe at 10 pm does not wait for a callback. The plumber who picks up gets the job. We make sure that is you, and we track which marketing made the phone ring.
Free After-Hours Call Audit
We call your shop at 7 pm, Saturday morning and Sunday, and show you what a customer with a burst pipe hears. 30-minute review call.
Why it matters
Voicemail is a job handed to the next plumber
Most plumbing calls are urgent, and urgent callers dial the next number on the list if nobody answers. Every missed call is a job you paid to generate and a competitor got for free.
Our answer layer combines AI and people. It books routine work, takes intake for estimates, texts back anyone who hangs up within a minute, and hands true emergencies straight to your on-call tech. A person always backs it up.
Know where jobs come from
Each channel gets its own tracking number (LSA, Google Business Profile, ads, website, trucks, mailers), so you can see which sources produce booked jobs.
What's included
- 24/7 answering with AI intake and a human fallback
- Missed-call text-back within a minute
- Emergency routing to your on-call tech
- Booking into your schedule or dispatch handoff
- Tracking numbers per channel; recording only where consent rules allow
- Answer rate, speed-to-answer and booked jobs by source, monthly
How it works
From kickoff to booked jobs
- 1
Map the phones
Every number you use and where it is published.
- 2
Write the rules
What counts as an emergency, who is on call, what gets booked.
- 3
Test every path
We call it at night and on weekends before it goes live.
- 4
Watch the numbers
Answer rate, missed calls and booked jobs, monthly.
Fit
Who this is for, and who it isn't
A good fit
- Plumbers whose after-hours calls go to voicemail
- Owners still answering every call themselves
- Shops spending on ads without knowing which calls booked
Not a fit
- Shops that do not want any calls outside business hours
FAQ
24/7 answering questions
How much does 24/7 answering cost?
Call tracking is in every plan. 24/7 answering and text-back are part of Growth and above. Your price is quoted after the free audit, based on call volume and the hours you need covered.
What if the AI gets an emergency wrong?
Emergency keywords and anything uncertain go straight to a person or your on-call tech. We test the routing before launch and review flagged calls every week.
Do you record calls?
Only where it is allowed. Some states require all parties to consent, so recording and disclosures are set up by state.
Related: Local Service Ads · Google Business Profile · Plumbing SEO
What happens when your phone rings at 9 pm?
Find out with a free After-Hours Call Audit. You keep the findings whether or not we work together.