The After-Hours Playbook for Plumbers
Most plumbing calls are urgent, and urgent callers don't leave voicemails. This playbook walks through the after-hours setup that turns more of those calls into trucks on the road, with word-for-word scripts, text templates, a triage table, worksheets and a 30-day rollout plan your office can start the same day.
Inside
- A cost worksheet that shows what unanswered after-hours calls cost you
- A 15-minute after-hours test-call script and scorecard
- An emergency triage table, with water shut-off and gas-safety scripts
- How to say the after-hours fee up front, word for word
- Missed-call text-back templates, plus the carrier registration most shops miss
- An on-call rotation and job card that keep your plumbers answering
- A weekly scorecard, a 30-day rollout plan and a one-page checklist
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Who it's for
Written for owners, dispatchers and office managers
Owners
Who know some night and weekend calls are slipping away and want to stop it without a night shift.
Dispatchers and CSRs
Who need clear rules for what gets booked, what waits and what goes to on-call.
Shops running LSA
Paying for leads around the clock and wanting every one answered.
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How to answer, book and dispatch the 9 pm call, without hiring a night shift.
Get the free playbook
Tell us where to send it. You can open it right away on the next page.